Chapter 6

RAW.

I have come to realize I actually can’t please everyone.

Do I accept this?

No.

Does it stop my world from shattering every time I find out something negative is said about myself or my business (the business I worked my butt off for, lost friends and relationships for?) No it doesn’t.

Words hurt.

Whoever said “words will never hurt me” LIED.

It doesn’t get easier either.

I wish I could make everyone happy. Please everyone to their satisfaction and still live a normal life.

But where would be the challenge in that?

It doesn’t stop at pleasing guests that come through the door. I have employees to keep happy too. And I try REALLY hard to always be kind in public (this is always a challenge - I’m told I have resting Bitch face, but I’m working on it!)

I don’t really know what is worse - knowing I can’t please everyone OR knowing that no matter how hard I try, it doesn’t make a difference. It doesn’t change. There is always one good day and two bad days to follow.

STRESS.

If someone told me how much it would hurt to be told -

“Worst service I have ever had”

“Why would you let your staff dress like that?”

“Your clothing is extremely over-priced”

“Your Studio is horribly decorated - reminds me of a teenagers bedroom”

YES, REAL.

And NONE of these things were ever said to ME. They were all messages relayed to me.

-If your service was so bad - I would more then gladly place you with another staff member and gift you a brand new service. (Many times a perform the complimentary service myself and/or upgrade it)

-I’m a manager, not a mother. And I TRY to keep everyone happy. I understand my staff reflects my business, but trust me I can’t change the world. I have tried.

-Have you seen the exchange rate difference between Canada and the US? Unfortunately 98% of OUR industries retail goods come directly from there. Please talk to the government - I would appreciate it too ! I try my best to keep prices fair.

-Guess what. I was a teenager when I started my business. As my business has grown and matured with me - the decor has changed and reflected our growth (please refer to our latest hair salon reno!)

If I was told how hard these things would be to hear - could I do it? Would I do this all over again? I would definitely think twice, that is for sure!

I try. I really do try. One girl can ONLY do so much though.

Unfortunately I cannot read the minds of others. Turns out psychic power isn’t a gift of mine...

As much as others believe, it’s not perfect being me and it sure isn’t perfect in the business world either - the grass isn’t always greener on the other side. 

Successful people build each other up. They motivate, inspire and push each other. Unsuccessful people just hate, blame and complain.

- Anonymous